MedicalAidZA

Scheme reviews

GEMS medical aid in 2026: options, benefits and who can join

By MedicalAidZA editorial team · 8 min read · Updated 29 September 2026

GEMS: restricted medical scheme, MedicalAidZA review
Type
Restricted scheme for qualifying public service employees and dependants
Registered
1 January 2005
Size
Over 890 000 principal members, over 2.4 million beneficiaries (2026 brochure)
Options
Tanzanite One, Beryl, Ruby, Emerald Value, Emerald, Onyx
2026 increase
9.5% weighted average from 1 February 2026
2027 increase
Not announced by 29 September 2026
App
GEMS Member App (e-card and personal details)
Administrator
Metropolitan Health Corporate
Member line
0800 00 4367
2026 options
6

GEMS, the Government Employees Medical Scheme, is a restricted scheme, so only qualifying public service employees and their dependants can join. It was registered on 1 January 2005 and describes itself as South Africa's largest restricted medical scheme, with over 890 000 principal members and over 2.4 million beneficiaries.

There are six options in 2026: Tanzanite One, Beryl, Ruby, Emerald Value (EVO), Emerald and Onyx. Contributions are set by salary band and the plans and prices table on this page shows them before any employer subsidy. Your employer's subsidy is set by the employer, not by GEMS, so ask your HR office what you would actually pay.

The 2026 increase was a weighted average of 9.5% from 1 February 2026. If you are not a public service employee you cannot join, and an open scheme such as Discovery or Bonitas is the route to take.

Who can join GEMS, and who cannot

GEMS is a restricted (closed) scheme for qualifying public service employees and their dependants. It is not a government department, but a registered medical scheme regulated by the Council for Medical Schemes like any other. Employment decides whether you can join, so your department's HR office confirms your eligibility, not the scheme's sales staff.

If you are outside the public service you cannot join, whatever your health or income. The open schemes must take any applicant who can pay, so look at Discovery KeyCare, Bonitas or Bestmed. Other restricted schemes such as Polmed (SAPS) and Bankmed (banking) are also tied to one employer group.

What to know about GEMS in 2026

  • GEMS is a restricted (closed) medical scheme for qualifying public service employees and their dependants, registered on 1 January 2005; described by the scheme as South Africa's largest restricted medical scheme. (gems.gov.za)
  • 2026 contribution increase: 9.5% weighted average from 1 February 2026 (9.8% applied for January 2026); a proposed cut to 7.5% from 1 July 2026 was declined by the Council for Medical Schemes and is not implemented. (gems.gov.za)
  • The 2026 increase was set at a weighted average of 9.8% for January 2026 and revised to 9.5% from February 2026, both approved by the Council for Medical Schemes. (gems.gov.za)
  • In May 2026 GEMS proposed a further cut to a 7.5% weighted average from 1 July 2026; in early July 2026 the CMS did not approve it, so the 9.5% increase stays in effect. (dpsa.gov.za)
  • Tanzanite One hospital cover was restructured from 1 January 2026: in-hospital benefits are for PMB conditions only, members must use a state or GEMS network hospital, and voluntary use of a non-network private hospital carries a R15 000 co-payment. (gems.gov.za)
  • Employees on salary levels 1 to 5 may receive up to a 100% employer subsidy on Tanzanite One, subject to the DPSA monthly maximum subsidy. (gems.gov.za)
  • Switch offer: members who move from Emerald to Emerald Value (EVO) before 31 October 2026 may save up to 16% on their monthly contribution, with the same benefits as Emerald subject to care coordination rules. (gems.gov.za)
  • The Primary Care Extender benefit adds R2 063 per beneficiary per year on Emerald and EVO. (gems.gov.za)
  • GEMS was ranked 2nd in the Ask Africa Orange Index Awards 2025/26 (scheme's own claim). (gems.gov.za)
  • GEMS's 2025 Annual Integrated Report carries a AA+(ZA) credit rating, but also states that solvency fell below the statutory 25% minimum by the end of 2025, which is the pressure behind the contribution increases. (gems.gov.za)

GEMS plans and prices in 2026

Government Employees Medical Scheme (GEMS) publishes 6 benefit options for 2026. Prices are the monthly contribution for a main member as published by GEMS. Adult and child dependants pay extra. Checked on 29 September 2026.

OptionType2026 contribution (main member)
Tanzanite OneIncome-based / entry-levelLowest salary band: R1 693 (salary R0 - R11 462.00); highest band: R2 873 (salary R27 554.01 +), per month for the principal member, before any employer subsidy, February to December 2026 (weighted average increase 9.5%)
BerylNetworkLowest salary band: R1 910 (salary R0 - R11 462.00); highest band: R2 873 (salary R27 554.01 +), per month for the principal member, before any employer subsidy, February to December 2026 (weighted average increase 9.5%)
RubySaverLowest salary band: R3 156 (salary R0 - R17 261.00); highest band: R3 892 (salary R29 810.01 +), per month for the principal member, before any employer subsidy, February to December 2026 (weighted average increase 9.5%)
Emerald Value (EVO)NetworkLowest salary band: R3 695 (salary R0 - R17 261.00); highest band: R4 580 (salary R29 810.01 +), per month for the principal member, before any employer subsidy, February to December 2026 (weighted average increase 9.5%)
EmeraldComprehensiveLowest salary band: R4 413 (salary R0 - R17 261.00); highest band: R5 476 (salary R29 810.01 +), per month for the principal member, before any employer subsidy, February to December 2026 (weighted average increase 9.5%)
OnyxComprehensiveLowest salary band: R7 652 (salary R0 - R17 261.00); highest band: R8 598 (salary R36 779.01 +), per month for the principal member, before any employer subsidy, February to December 2026 (weighted average increase 9.5%)

Sources: gems.gov.za/...Marketing-Brochure_Final.pdf.

The six options and who each suits

OptionWhat it isSuits
Tanzanite OneEntry-level care-coordinated network option. From 1 January 2026 in-hospital cover is for Prescribed Minimum Benefit conditions only, subject to an annual hospital limitLower-paid employees who are healthy and can use network hospitals
BerylEntry-level network option with hospital cover at all private and state hospitals and comprehensive out-of-hospital benefits through a network of providersPeople who want simple, lower-cost cover with day-to-day benefits
RubyMid-level savings option with comprehensive in-hospital benefits. 20% of contributions go to a Personal Medical Savings Account, with a block benefit for day-to-day costs. GEMS network hospitals plus state hospitalsMembers who want a savings account
Emerald Value (EVO)Care-coordinated network version of Emerald at a lower contribution. Needs network providers and hospitals and a nominated GP (family practitioner)Families who accept a nominated GP for a lower price
EmeraldHigh-level option with comprehensive in-hospital benefits and comprehensive out-of-hospital benefits through a Day-to-day Block Benefit and the Primary Care Extender BenefitMembers who want comprehensive in- and out-of-hospital cover
OnyxTop-level option with the highest in- and out-of-hospital cover, a wider choice of providers and a high-value Day-to-day Block BenefitMembers with high medical needs who can pay for it

Emerald Value is not a savings option. It has the same benefits as Emerald but is network-based and care-coordinated. Ruby is the savings option.

GEMS contact numbers

Checked on 29 September 2026 against GEMS's official website. Numbers change, so confirm on the linked page before you call. A scheme will not ask you to pay into a new bank account over the phone: hang up and call the official number if anything feels off.

What you needHow to reach GEMS
Member call centre, toll-free (Mon-Fri 08h00 - 17h00, Sat 08h00 - 12h00)0800 00 4367
Healthcare provider line (Mon-Fri 09h00 - 16h00, Sat 08h00 - 12h00)086 043 6777
General enquiries email[email protected]
Confidential fraud hotline (Mon-Fri 09h00 - 16h00)080 021 2202
Confidential HIV/AIDS line086 043 6736
Self-help option changes by USSD13420018#
AppGEMS Member App: Update personal details and contact information in real time and access your membership e-card; available on Google Play, App Store and Huawei AppGallery.

Sources: gems.gov.za/Information/Contact-Us, gems.gov.za/...o-EVO/EVO-Switch-Emailer.pdf. All schemes' numbers are on our medical aid contact numbers page.

2026 contributions, the employer subsidy and the price conflict

GEMS contributions are set by salary band. The plans and prices table on this page gives the February to December 2026 figures from GEMS's 2026 brochure, per principal member per month, before any employer subsidy. Employees on the lowest salary levels may receive up to a 100% employer subsidy on Tanzanite One, subject to the DPSA monthly maximum, so check your level with HR.

The increase was set at a weighted average of 9.8% for January 2026 and revised to 9.5% from February 2026, both approved by the Council for Medical Schemes. In May 2026 GEMS proposed a cut to 7.5% from 1 July 2026, but in early July the CMS did not approve it, so 9.5% stays in effect.

Be careful with the website. The GEMS home page and comparison tool showed 'From' prices about 1.8% lower than the brochure figures for most options, which matches the withdrawn 7.5% proposal, and its Ruby figure fits neither table. We treat those lower figures as out of date, but confirm your exact contribution on the live rate calculator or your payslip before you decide.

Networks, hospitals and emergencies

Tanzanite One members must use a state hospital or a GEMS network hospital, and voluntary use of a non-network private hospital carries a R15 000 co-payment. Beryl covers all private and state hospitals but routes day-to-day care through a provider network. Ruby uses GEMS network hospitals plus state hospitals. Emerald Value needs network providers and hospitals and a nominated GP.

In an emergency go to the nearest hospital. GEMS's brochure also tells members to call its emergency number for an ambulance, and you can find contact details on our contact numbers page. Under the regulations a scheme may not stop a provider starting emergency treatment before authorisation, and involuntary use of a non-designated provider carries no co-payment. See designated service providers and pre-authorisation.

Savings, day-to-day, chronic and maternity cover

Day-to-day cover works differently on each option. Ruby uses a savings account and a block benefit. Emerald, Emerald Value and Onyx use a Day-to-day Block Benefit, and the Primary Care Extender adds R2 063 per beneficiary per year on Emerald and EVO. Our medical savings account and day-to-day benefits guides explain the difference.

Every option must pay Prescribed Minimum Benefits in full, subject to designated provider and formulary rules. Extended chronic cover, maternity programmes and the exact limits vary by option, and we have not verified them option by option. Use GEMS's current benefit guide for your option, and register for the maternity programme early if you are expecting. See prescribed minimum benefits and chronic disease benefits.

What changed for 2026, and what to expect for 2027

Tanzanite One was restructured from 1 January 2026. In-hospital cover is now limited to PMB conditions, and the network hospital rule and the R15 000 co-payment apply.

GEMS is also promoting a switch to Emerald Value. Members who move from Emerald to EVO before 31 October 2026 may save up to 16% on the monthly contribution, with the same benefits as Emerald subject to care coordination rules. That is a saving in exchange for less choice, so weigh it against having to nominate a GP and use network providers.

GEMS's 2025 annual integrated report carries an AA+(ZA) credit rating but also says solvency fell below the statutory 25% minimum by the end of 2025, which is the pressure behind the contribution increases. For 2027, no GEMS announcement had been made by 29 September 2026. GEMS announced its 2026 increase in November 2025. See our 2027 increases page for updates.

How GEMS compares with other schemes

Because employment fixes your choice of restricted scheme, the real comparison is usually GEMS against an open scheme. On 2026 increases GEMS's 9.5% is higher than Discovery at 7.2% (which started in April) and Bestmed at 6.8%. The employer subsidy can outweigh that gap, though, so ask HR whether it applies if you choose a different scheme.

Most of GEMS's lower options are network or care-coordinated designs, in the same way as Discovery KeyCare. Read network versus traditional plans before you choose between a lower contribution and free choice of provider.

Joining, waiting periods and complaints

Apply through GEMS, your department's HR office or a registered broker, and have your employee details and dependants' details ready. GEMS also has a self-help option change service and a member app for updating personal details and showing your e-card.

The Medical Schemes Act allows a general waiting period of up to 3 months and a condition-specific one of up to 12 months if you had no scheme cover in the 90 days before applying, and it never applies to PMB treatment in the shorter-gap cases. A late joiner penalty can apply if you are 35 or older with no earlier cover. Ask GEMS what it will apply. See waiting periods and exclusions and late joiner penalty.

For 2026/27 the medical scheme fees tax credit is R376 a month for the main member, R752 for the member and one dependant, and R254 for each extra dependant. See the medical aid tax credit.

If GEMS does not resolve a complaint, escalate to the Council for Medical Schemes with proof that you tried the scheme first. Our CMS complaints guide shows how. The official site is gems.gov.za.

Frequently asked questions

What is the GEMS contact number?

According to GEMS's website (checked 29 September 2026), the member line is 0800 00 4367. Confirm on the official site before calling, because numbers change.

Who qualifies for GEMS?

Qualifying public service employees and their dependants. GEMS is a restricted scheme, so you cannot join without that employment link. Your department's HR office and GEMS confirm eligibility and which salary band you fall in.

What is the cheapest GEMS option?

Tanzanite One and Beryl are the entry-level options, and their contributions depend on salary band. Tanzanite One now covers in-hospital care for PMB conditions only, so the cheapest option is not automatically the best fit. Check the plans and prices table on this page.

Why do GEMS prices on the website differ from the brochure?

The home page and comparison tool showed lower 'From' prices, about 1.8% below the brochure's February to December 2026 figures, matching a 7.5% proposal that the CMS did not approve. The 9.5% increase stays. Confirm on the live calculator or your payslip.

How do I apply for GEMS?

Apply through GEMS, your department's HR office or a registered broker. Have your employee number, ID and dependant details ready, and check which options you qualify for under your salary band.

Does GEMS cover maternity?

GEMS has a maternity programme, but the benefits depend on your option. Register early and read the current benefit guide for your option, because we have not verified the maternity limits option by option.

Are there waiting periods on GEMS?

They can apply. The law allows up to 3 months general and up to 12 months condition-specific if you had no cover in the 90 days before applying, but not for PMB treatment in the shorter-gap cases. Ask GEMS what it will apply to you.

Does GEMS offer gap cover?

GEMS's home page warns that it does not offer gap cover. Gap cover is a health insurance product, not a medical scheme benefit, and complaints about it go to the National Financial Ombud, not the CMS. Treat unsolicited offers with care and read our gap cover guide.

Is there a 2027 increase for GEMS?

None had been announced by 29 September 2026. GEMS announced its 2026 increase in November 2025, so watch for news then. The Council for Medical Schemes recommends 3.8% as the starting point for 2027, which is a benchmark and not a cap.