Scheme reviews
Medical aid contact numbers in South Africa
By MedicalAidZA editorial team · 5 min read · Updated 29 September 2026
This page lists the member call centre, emergency and hospital pre-authorisation numbers for 32 South African medical schemes and health cover brands. We checked every number on the scheme's own website on 29 September 2026, and each row links to the page we used.
In a medical emergency, call the scheme's emergency or ambulance line, or go straight to the nearest emergency unit: emergency treatment is a prescribed minimum benefit. For a planned hospital stay, call the pre-authorisation line before you are admitted, or the scheme may not pay in full.
Numbers change. If a number does not connect, use the scheme's app or website, and never pay money into a bank account given to you by an unexpected caller.
Member call centre numbers
| Scheme | Member line | Source |
|---|---|---|
| Affinity Health | 0861 11 00 33 | affinityhealth.co.za |
| Anglo Medical Scheme | 0860 222 633; 0861 665 665 | angloms.co.za |
| Bankmed | 0800 BANKMED (0800 226 5633) | bankmed.co.za |
| Bestmed | 086 000 2378 (0860 002 378) | bestmed.co.za |
| Bonitas | 0860 002 108; 0861 239 333 | bonitas.co.za |
| CAMAF | 0860 100 545 or 011 707 8400; 0861 700 600 option 3 | web.archive.org |
| Cape Medical Plan | 082 504 7686; 079 091 7266 | cmp.co.za |
| CompCare | 0861 222 777; 0860 73 53 63 | web.archive.org |
| Dis-Chem Health | 0861 029 892 | dischemhealth.co.za |
| Fedhealth | 0860 737 8423 | fedhealth.co.za |
| GEMS | 0800 00 4367 | gems.gov.za |
| Genesis | 0861 56 46 66; 0860 10 20 10 | genesismedical.co.za |
| Kaelo | 0861 493 587 | kaelo.co.za |
| KeyHealth | 0860 671 050; 080 111 0215 | keyhealthmedical.co.za |
| LA Health | 0860 103 933 | lahealth.co.za |
| Makoti | 011 208 1000 | web.archive.org |
| Medihelp | 086 0100 678; +27 12 336 9000 | medihelp.co.za |
| Medimed | 0861 777 660 | medimed.co.za |
| Medshield | 086 000 2120; +27 10 597 4701 | medshield.co.za |
| Momentum | 0860 117 859; +27 31 573 4008 / +27 31 573 4000 | momentummedicalscheme.co.za |
| Netcare | 0861 638 633; 0860 100 696 | netcaremedicalscheme.co.za |
| OnePlan | 010 0010 141 | oneplan.co.za |
| Platinum Health | 080 000 6942 or 014 590 1700 | platinumhealth.datafree.co |
| Polmed | 0860 765 633 or 0860 POLMED; +27 60 070 2547 | polmed.co.za |
| Profmed | 0860 679 200; +27 12 679 4144 | profmed.co.za |
| Remedi | 0860 116 116; 0860 100 696 | yourremedi.co.za |
| Sanlam and Old Mutual | 0860 002 153; 0861 106 660 | sanlamonline.co.za |
| Sasolmed | 0860 002 134 (08:00-17:00 Monday to Friday, excluding public holidays) | sasolmed.co.za |
| Sizwe Hosmed | 0860 100 871 | sizwehosmed.co.za |
| Suremed | 0860 08 08 88 or (041) 395 4545 | suremedhealth.co.za |
| Umvuzo | 060 070 2095 | umvuzohealth.co.za |
Emergency and ambulance numbers
Most schemes contract an emergency provider such as ER24 or Netcare 911. Save your scheme's number in your phone now, not in the middle of an emergency.
| Scheme | Emergency line |
|---|---|
| Anglo Medical Scheme | 082 911; 0861 665 665 |
| Bankmed | 0860 999 911 |
| Bestmed | 082 911 |
| Bonitas | 0860 555 505 |
| CAMAF | 0860 100 544; 082 911 |
| Cape Medical Plan | 079 298 5548 |
| CompCare | 0860 111 090; 082 911 |
| Dis-Chem Health | 082911 |
| Discovery Health | 0860 999 911 (+27 11 529 6900 for international emergencies) |
| Fedhealth | 0860 333 432 |
| Genesis | 0861 43 63 74 |
| Kaelo | 082 911 |
| KeyHealth | 082 911 |
| LA Health | 0860 999 911 |
| Makoti | 060 982 3823 |
| Medihelp | 082 911; 0860 638 2273 |
| Medimed | 082 911 |
| Medshield | 086 100 6337 (+27 10 209 8011 outside SA) |
| Momentum | 082 911; +27 11 541 1263 |
| Netcare | 082 911 |
| OnePlan | 010 0010 141 |
| Platinum Health | 082 800 8727; 086 174 6548 |
| Polmed | 0800 727 772 or 084 124 |
| Profmed | 082 911; +27 11 991 8564 |
| Remedi | 084 124 |
| Sasolmed | 084 124 |
| Sizwe Hosmed | 082 911 |
| Suremed | 084 124 |
| Umvuzo | 082 911 |
Hospital pre-authorisation numbers
Call before a planned admission and write down the authorisation number you are given. Our pre-authorisation guide explains what to ask.
| Scheme | Pre-authorisation |
|---|---|
| Bankmed | 0800 132 345 |
| Bonitas | 0860 002 108 |
| CAMAF | 0860 100 544; 0800 200 300 |
| Cape Medical Plan | 0800 132 345; 021 937 8300 or WhatsApp 079 298 5548 |
| CompCare | 0860 111 090 |
| Dis-Chem Health | 0861 665 665 |
| Discovery Health | 0860 99 88 77 (+27 11 529 6900 outside SA) |
| Fedhealth | 0860 002 153 |
| Kaelo | 0861 665 665 |
| KeyHealth | 0860 671 060; 0860 104 926 |
| LA Health | 0860 103 933 |
| Makoti | 0860 00 24 00; 060 982 3823 |
| Medimed | 041 395 4481 |
| Medshield | 086 000 0376 |
| OnePlan | 010 0010 141 |
| Platinum Health | 014 590 1700 or 080 000 6942 |
| Polmed | 0860 765 633 (members) or 0860 104 111 (providers) |
| Profmed | 0860 679 200; 0860 776 363 |
| Remedi | 0860 116 116 |
| Suremed | 0860 08 08 88 or (041) 395 4545 |
| Umvuzo | 0861 083 084 |
Which number to call, and when
- Emergency: the emergency or ambulance line, or go to the nearest casualty unit. Tell the scheme within the time its rules allow (often the next working day).
- Planned hospital stay or procedure: the pre-authorisation line, before admission. See pre-authorisation.
- Claims, benefits, tax certificate or changing your details: the member line, the app or the member web portal.
- Joining or switching: the scheme's sales line or an accredited broker. Read how to join a medical aid first.
- A complaint the scheme has not resolved: the Council for Medical Schemes, which is free.
How to avoid a fake medical aid call
Fraudsters pose as schemes to collect contributions, banking details or one-time PINs. A scheme will not ask you to move your debit order to a new bank account over the phone or WhatsApp. Hang up and phone the number on the scheme's website or your membership card. You can check that a scheme is registered with the Council for Medical Schemes.
Frequently asked questions
Are these medical aid numbers official?
Yes. Each number was taken from the scheme's own website on 29 September 2026, and each row links to the page we used. Numbers can change, so confirm on the scheme's site before calling.
Which number do I call in a medical emergency?
Call your scheme's emergency or ambulance line, or go directly to the nearest emergency unit. Emergency care is a prescribed minimum benefit, so the scheme must cover it, but let the scheme know as soon as you can.
Do I need to call my medical aid before going to hospital?
For planned admissions, yes: most schemes require pre-authorisation before you are admitted, and may cut what they pay if you do not get it. In an emergency you can be admitted first and authorise afterwards.
What if my medical aid does not resolve my complaint?
Complain to the scheme in writing first and give it a chance to respond. If it does not resolve the problem, you can lodge a free complaint with the Council for Medical Schemes.
